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Client stories & experiences



  • Inbound, Outbound and Blended call handling, also Inbound Email and Chat

  • Skills-based routing with agent ranking

  • Outbound agent-controlled, broadcast and predictive dialing

  • Integrated call recording

  • Three-Way calling within the agent screen

  • Scheduled Callbacks: Agent-Only and Anyone

  • Ability to have agents work from almost any internet connected computer

  • Agent Scripting with customer data

  • External CRM Integration

  • Web-configurable IVRs and Voicemail boxes

  • Virtually limitless campaigns, lists, IVRs, inbound queues, DIDs, phone accounts, voicemail boxes, and user accounts

  • Real-time reports with “click-to-listen” to monitor agent phone calls

  • Internal chat and broadcast messaging to agents

  • Easy importing of calling lists through the Web, by API or scheduled by FTP

  • Share lead data across VICIdial clusters instantly when calls are transferred

  • Remote API control of agent screen functions

  • Auto-generate call lists based on dropped inbound queued calls

  • Local, toll-free and international inbound phone numbers available

  • Full USA, Canada and UK regulatory-compliance

  • System-wide, per-Campaign and Inbound DNC Lists

  • Encrypted customer data handling available

  • Computer IP Address access restrictions for web resources

  • Agent Audio Soundboards available

  • Dozens of standard reports, which can be emailed out on a set schedule

  • Ability to have recordings automatically transferred to an external FTP site

  • Quality Control module available

  • 16 languages available, or build your own language translations

  • PBX features allow you to use your VICIhost system as your office PBX

  • Includes five hours of initial setup support and one hour per month of free tech support

  • No hidden fees

  • 99.9% up-time guarantee

  • Scalable to hundreds of logged in agents

  • Dedicated dialing server hardware

  • Single server guaranteed to handle at least 25 agents at 3:1 line ratio

  • Additional servers can be added to increase agent and call capacity

  • All hosted settings and configurations are transferable to a customer-owned premises VICIdial system, or we can go the other way too

What do I need to connect to your service?

You need an uncontended connection to the internet like Virgin fibre or BT Infinity to name but a few. With a stable connection to the internet we can guarantee your voice quality.

Do you charge per agent and what is the minimum amount of agents I can sign up?

We do not charge per agent we charge a standard fee for each server instance that can handle up to 25 agents. There are also no minimums when it comes to agents however if you have not got 3 agents or more then maybe a predictive dialer is not the way to go. We can offer you other services that would maybe offer you an alternative solution.

Is training part of the deal?

Yes it is, we make our money from call revenue and so it is in both our interests that your system is reliable and available and so we will train your staff to manage the day to day running of the dialer. It is our job to monitor and maintain the hardware and software and be available to you so we can optimise your campaigns to keep you legal and streamline.

Is there a minimum contract length?

Yes it is 1 Year as we must commit to deploying dedicated hardware and rack space for your company. We do not make any money from the setup and deployment of your server and the training involved to get you off and running. That said we invest a lot of free time and engineering hours at the start of our relationship and as such we need a small commitment from you so that we may have a chance to recoup some of the investment that we have made. 

What is the cost of this dialer and how much are the minutes?

Not nearly as much as you think! Once we have spoken to you we will send you our price list that is current when we email it. At the moment of writing this a standard server costs less than £300 a month to run plus your landline and mobile call costs. Our call billing cycles are 'per second' billing and no call setup charges for 'Talk time' only.